Return & Exchange Policy

Returns & Exchange

  1. What should I do if I have received a defected / wrong product or quantity?

You can also contact our Customer Service center by emailing us images of defected/wrong product at info@thealishah.com.or calling us at 0300-8564440  within 72 hours of delivery.

  1. How can I exchange my Order?

Products can be exchanged at your nearest Thealishah retail store. 





Address

Order Delivery policy

Delivery charges starting from Rs. 120 are applicable on all orders. Thealishah will send customers an SMS and email with a verification code (OTP) to confirm the order. Orders will be processed after confirmation of verification code from the customer. For Cash on Delivery (COD) please pay the rider before opening the package. Orders for Karachi, Lahore and Islamabad will be delivered within 2-4 days while delivery to other cities may take 7-10 days.

For queries contact the Customer Service Centre at info@thealishah.com or call us at 0300-8564440.



Exchange policy

Product(s) can be exchanged from any of our retail stores within the 7 days from the date of delivery. Please note that the product must be unused, all tags must be intact, packing is in its original condition and original invoice is. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s) if it is defected or wrong product(s) has been delivered. Contact our customer service center by emailing us images of defected/wrong product info@thealishah.com or calling us at 0300-8564440 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered.

 

Refunds

We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

 

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply. Thealishah may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.