Damage Protection Policy

At Pashmire, we are committed to providing you with premium quality products that exceed your expectations. While we take every precaution to ensure safe and secure delivery, we acknowledge that unforeseen incidents can occur during transit. To safeguard your purchase, we offer a comprehensive damage protection policy for your peace of mind.

If your order arrives damaged, we will arrange for a replacement, subject to approval of your claim. To ensure a smooth claim process, it is mandatory to record an unboxing video before opening the package. This video serves as crucial evidence to verify any damage that may have occurred during shipping.

How to File a Claim

To request a replacement under our Damage Protection Policy, please provide the following:

Order ID or registered mobile number/email address
A clear unboxing video and photographs showing the damaged product

Submit this information to us via:
📧 Email: pashmire@gmail.com
📲 WhatsApp: 0309-8258259

Our team will carefully review your claim and provide the best possible resolution, whether it be a replacement or refund.

Important Notes

Approval or Rejection: Pashmire reserves the right to approve or decline any damage protection claims at its sole discretion.
Unboxing Video Requirement: Claims without an unboxing video will not be accepted.
Fair Process: We are committed to a transparent and fair claim resolution process to ensure customer satisfaction.

If you have any questions regarding our Damage Protection Policy, feel free to reach out. We are here to assist you every step of the way!

Thank you for choosing Pashmire.